Frequently Asked Questions
Find answers to the most common questions about EduConnect.
EduConnect is an educational platform for campus students, lecturers, and staff. It provides access to exam papers, notes, past papers, and features an AI tutor, study groups, and a marketplace for academic materials.
Click the "Register" button on the homepage. Fill in your details including your registration number, email, phone number, and create a strong password. Choose your role (Student, Lecturer, or Staff) and complete the registration form.
Click the "Forgot Password" link on the login page. Enter your email address and we'll send you a password reset link. The link will expire in 1 hour. If your account is locked, wait 30 minutes or use the unlock link sent to your email.
Go to "Upload Material" from your dashboard. Fill in the title, description, category (Notes, Exam, or Past Paper), and set a price between KES 10 and 20. Upload your file (PDF, DOCX, PPTX, or ZIP). Your material will be reviewed by admin before publication.
Browse materials and click on any material you're interested in. Click "Buy Now" and choose your payment method (M-Pesa, Paystack, or Bank Transfer). Complete the payment and you'll receive a download link via email. You can download your purchased materials up to 2 times within 24 hours.
Go to "Verify Payment" from your dashboard. Enter your phone number, transaction code, receipt number, or email. The system will check your payment and restore download access if found. You can verify up to 2 times. If still not found, a support ticket will be created automatically.
Go to "Withdraw" from your dashboard. Enter the amount you wish to withdraw (minimum KES 1). Choose your payment method (M-Pesa or Bank Transfer) and provide the required details. Your request will be reviewed by admin and processed within 24-48 hours.
EduConnect charges a 10% commission on every material sale. The seller receives 90% of the sale price. Withdrawals are subject to a minimum amount of KES 1.
Go to "Groups" from the main menu. You can browse existing public groups and click "Join" to become a member. To create a group, click "Create Group", provide a name, description, and set privacy settings (Public or Private). You'll be the group admin.
Go to "AI Tutor" from your dashboard. You can select a material to summarize or ask any academic question. The AI will analyze the content and provide a summary or answer. You can also upload PDF files for the AI to analyze and extract information.
You can contact support through the Contact Us page, or create a support ticket from your dashboard. For urgent issues, email us at support@educonnect.nyotecreation.co.ke or call +254 700 000 000.
Yes! EduConnect takes security seriously. We use SSL encryption for all data transmission, secure password hashing, and follow industry best practices to protect your information. We never share your personal data with third parties without your consent.
Still have questions? Contact our support team